Which training should you choose for your team?

Efficiency question :

To address the question “Which training should you choose for your team”, start by defining the desired outcome and understanding the current process. The best solution is not necessarily the one that uses the most technology; it is the one that reduces manual handling, clarifies responsibilities and produces a reliable result with the least possible friction.

An effective approach is to:

• Define the tasks people should be able to perform after the training.
• Assess current skill levels to avoid training that is too basic or too advanced.
• Group needs by role and skill level rather than imposing the same path on everyone.
• Use exercises that closely reflect real work and allow time for practice.
• Measure the use of new skills a few weeks after the training.

Key issues:

The goal is not simply to provide training, but to improve the skills actually used at work. Poorly targeted training can involve many people without truly improving efficiency. Content, level and exercises should therefore match real tasks.

Challenges:

Differences in participant skill levels, limited practice time and transferring learning into daily work are often the main challenges. Effective training must also account for software versions, roles and internal processes.

Technology:

Depending on the context, tools to consider may include Microsoft 365, learning platforms, assessment questionnaires and practice environments adapted to the tools actually used. The choice depends on factors such as data volume, number of users, access rights, update frequency, existing systems and the desired level of automation. Technology should be selected after the process and expected results have been clarified, not the other way around.

Developer's advice:

Define training around the tasks people need to perform, not around a software menu. Participants retain a method much better when they immediately understand where they can use it in their work.